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Best Price Guarantee Terms & Conditions

Hotel Casa Maya will make available the best guest room \ price for the hotel (the "Best Price Guarantee"). " Hotel Casa Maya Website" are the websites owned or operated by or on behalf of Hotel Casa Maya bearing the logo and branding of Hotel Casa Maya.

In the unlikely event that a lower price at Hotel Casa Maya is made available on a non-Hotel Casa Maya website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), Hotel Casa Maya will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

  • For a claim to be eligible under the Best Price Guarantee:
    • The claim must be submitted prior to, or within 24 hours after, making a reservation through a Hotel Casa Maya Website, and at least 24 hours before the standard check-in time at Hotel Casa Maya.
    • The claim must include:
      • Booking Confirmation Number
      • Full Name on the reservation
      • Lower rate found (with currency)
      • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
      • Url of the website where the lower price was found
      • Reservation date
      • Stay dates
    • A claim may be rejected by Hotel Casa Maya if it is incomplete or concerns a non-Hotel Casa Maya website.

    PLEASE NOTE: You don\'t need to make a booking on the competitor website, just email the complete details of your claim to [email protected] We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for Hotel Casa Maya, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
    • Hotel Casa Maya will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same Hotel Casa Maya.
    • Hotel Casa Maya will convert any Competing Price offered in a different currency than the price made available through the Hotel Casa Maya Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
    • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
    • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by Hotel Casa Maya when honoring a lower price.
    • Hotel Casa Maya may deny claims where the difference between the Competing Price and the price on the Hotel Casa Maya Website is less than one percent.
  • The Best Price Guarantee does not apply to:
    • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
    • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
    • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
    • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
  • The Best Price Guarantee does not apply to existing reservations that are not booked through a Hotel Casa Maya Website, and Hotel Casa Maya is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-Hotel Casa Maya website).
  • If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by Hotel Casa Maya and must make a reservation in the manner communicated by Hotel Casa Maya within 24 hours from receipt of the communication or local check-in time at Hotel Casa Maya Hotel. Failure to make a reservation in the required time period will invalidate the claim.
  • The Best Price Guarantee will be suspended during times where the Hotel Casa Maya Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond Hotel Casa Maya\'s reasonable control.
  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
  • Hotel Casa Maya has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Hotel Casa Maya reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
  • Hotel Casa Maya may at any time and without notice terminate or restrict a person\'s ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion Hotel Casa Maya determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at Hotel Casa Maya Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Hotel Casa Maya.
  • Void where prohibited by law. Hotel Casa Maya reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

 

Check out the latest Cancun Hotel deals and enjoy great savings!

 

Hotel Casa Maya in Cancun, Mexico

35% Fall Madness Discount

Get 30% off regular rates when you book rooms within 18 September to 19 October 2017.
Accommodation includes buffet breakfast, access to Wi-Fi internet, parking, tennis court, and 15% discount in spa services.

35% de descuento en nuestra promocion “Locura de Otoño”

Obtenga un 30% de descuento en las tarifas habituales cuando reserve habitaciones dentro del 18 de Septiembre al 19 de Octubre de 2017.
El alojamiento incluye desayuno buffet, acceso a internet WIFI, parking, pista de tenis, y un 15% de descuento en servicios de spa.

CHECK AVAILABILITY AND PRICES


Hotel Casa Maya in Cancun, Mexico

Casa Maya Deals

Receive a 10% discount travelling today to December 19th 2017
Receive a 10% discount travelling today to December 19th 2017.
Inclusions: Free WiFi, buffet breakfast, 15% discount in SPA services, free access to the tennis courts, free parking.

Promoción Casa Maya

No aplica en temporada alta.

Obten un 10% de descuento viajando hoy hasta 19 de Diciembre 2017.
Inclusiones: WiFi gratuito, desayuno buffet, 15% de descuento en servicios de SPA, libre acceso a las pistas de tenis, aparcamiento gratuito.

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Hotel Casa Maya in Cancun, Mexico

Casa Maya Deals 2018

Receive a 30% discount travelling from January 5th 2018 to December 20th 2018.
Inclusions: Free WiFi, buffet breakfast, 15% discount in SPA services, free access to the tennis courts, free parking.

Promoción Casa Maya 2018

La mejor promoción para papa.

Obten un 30% de descuento viajando del 05 de Enero al 20 de Diciembre 2018.
Inclusiones: WiFi gratuito, desayuno buffet, 15% de descuento en servicios de SPA, libre acceso a las pistas de tenis, aparcamiento gratuito.

CHECK AVAILABILITY AND PRICES


 

Hotel Casa Maya in Cancun, Mexico

Early Booking Bonus 2017

Reserve 60 days in advance and receive a 20% off regular rates. Prices may change during high season.

Travel Dates from January 3rd to December 20, 2017.

Bonus por Reserva Anticipada 2017

Reserva con 60 dias anticipadamente y recibe un 20% descuento en tarifas regulars. Los precios pueden cambiar durante la temporada alta.

Fechas para viajar del 03 Enero al 20 Diciembre 2017.

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Hotel Casa Maya in Cancun, Mexico

Suite Familiar Deal

Get 20% discount when you book from today until December 19, 2017.

Price for 4 Adults 2 Kids below 12 years of age.

If there are more Adults travelling in the group a $20 USD extra charge per person per night will be charged.

Suite Familiar Promoción

Precio para 4 Adultos y 2 menores de 12 años.

Si viajan mas adultos en el grupo se hara un cargo de $20 USD por noche por persona.

Inclusions:
Buffet breakfast, 15% discount on SPA services, Free WiFi, Free Parking and Free access to the tennis court

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Hotel Casa Maya in Cancun, Mexico

Golf Lovers Special

Stay for 4 nights in our Studio Room for 2 persons!

Package includes:
• Buffet breakfast • Transportation to Puerto Cancun Golf Course • 1 Green fee
You can book this promo until 20 December 2017.
Terms and conditions apply.

Amantes del golf especiales

¡Estancia de 4 noches en habitación Studio para 2 personas!

Si viajan mas adultos en el grupo se hara un cargo de $40 USD por noche por persona.

El paquete incluye:
• Desayuno Buffet • Trasportacion a Puerto Cancun campo de Golf • 1 Green fee
Puede reservar esta promoción hasta el 20 de diciembre de 2017.
Los términos y condiciones se aplican.

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